Support

Last updated 3 November 2026

Email support@delta42account.com. A real person reads it and replies within one business day. Anything about a charge, a receipt or a refund is fastest through Explodely, who handle our checkout and billing.

Which one do I use?

• Write to us about opening or configuring your account, getting into the members area, how a tool works, or anything else about the product itself.
• Write to Explodely about money: a charge you do not recognise, a receipt or invoice you need, a card that was declined, or a refund you want processed. Explodely is the retailer and merchant of record for Delta42 purchases, so they hold the order and can act on it immediately. You can also just email us and we will handle it — it is simply a step slower.

To make it fast, include

• the email address you used at checkout;
• which product or charge you are asking about;
• what you expected to happen and what happened instead;
• which device and browser you are using, if it is something not working.

I want a refund

Every purchase has a 30-day money-back guarantee and you do not need to give a reason. Email us, or open a ticket with Explodely at https://help.explodely.com/support/tickets/new. Refunds go back to the original payment method and your bank normally takes 5 to 10 business days to post it. Each charge can be refunded separately. Full details on the Refund Policy page.

I cannot get into my account

The members area is at https://delta42account.com/members/. Enter the email address you bought with on the sign-in screen. Access is kept in your own browser, so if you switch browser or device, use private browsing, or clear your browsing data, you will be asked to sign in again. If it still will not open, email us and say which device and browser you are using.

My settings or my entries disappeared

Your account configuration, checklist ticks and anything you logged yourself are saved in your own browser on your own device, not on a server. Clearing your browsing data, private browsing, or moving to another browser or device will show you an empty copy, and we have no backup to restore. If an export button is available on a page, use it now and then if the entries matter to you.

What is this charge on my statement?

Payments are processed by Explodely, the retailer and merchant of record, so charges appear on your statement under Explodely rather than under Delta42. A Delta42 account is a one-time charge and each optional upgrade is a separate one-time charge. Nothing renews and there is no subscription to cancel.

I was charged for something I did not want

Email us with the email address you used at checkout and tell us which charge. Every upgrade is optional and every charge is covered by the 30-day guarantee, so we can refund it.

Questions about a partner offer

The sponsored offers shown in the members area are run by independent third-party companies and are not Delta42 products. Sign-ups, approvals, rates, payouts and account problems are handled by those companies under their own terms, and we cannot act on your account with them — contact them directly. We may be paid a commission when you buy through one; see our FTC Compliance page. For anything about our own guidance or tools, write to us.

What we cannot help with

We cannot promise you will earn anything, tell you what you will earn, or give legal, tax or financial advice — see the Earnings Disclaimer.

About us

Delta42 is a private company. It is not a government agency and is not affiliated with, endorsed by or connected to any government entity or programme, any bank, any employer, any phone carrier or any payment processor. It is not affiliated with or endorsed by any social media platform, or by any of the third-party companies whose sponsored offers appear in the members area.